سياسة الاستبدال والإسترجاع

At كوب ماء, we are committed to providing high-quality products and excellent customer service. Here is our policy regarding water purification system filter replacement and return procedures: The customer has the right to cancel the order at any time before the delivery process is completed. The customer has the right to have the product maintained by the Nqi team during the warranty period. The customer has the right to submit a request for replacement or return of the product in case of a problem that cannot be repaired by the maintenance team. If the customer is eligible for a refund, the refund will be credited to the customer's bank account within 5 working days. Note: For integrated water purification devices and refrigerators, 150 riyals will be deducted from the refunded amount as the value of the consumed filters. Your water purification devices warranty from كوب ماء is two years including electrical parts and 5 years of free service (visits and labor costs). It is necessary to adhere to the periodic maintenance schedule by changing the filter set every three months for 115 riyals to ensure the filters' validity. The device must not be subjected to any modification, maintenance, or transfer by another company. The device must not be exposed to direct sunlight or weather conditions. If any of these terms are violated, the warranty becomes void. If there is a problem with the product, the customer must submit a maintenance request on the website through the following link: https://glass-water.com. We will contact the customer within 5 working days to schedule a service appointment. We are happy to serve you.